Shipping policy

Shipping & delivery

Everything you need to know about how we pack, ship and deliver your paint-by-numbers kits.

  • 48h delivery Maximum, everywhere in Morocco
  • Cash on delivery Pay when your kit arrives
  • Free shipping On orders over 499 dh
  • Worldwide We ship internationally

Shipping rates

Rates are calculated at checkout based on your address.

International

180 dhper order
  • Europe, North America, the Gulf and Asia-Pacific
  • Delivery time depends on the destination
  • Prepaid orders only
  • Customs duties, if any, are paid by the customer

The details

Processing time

We prepare and pack every kit within 24 hours on business days. Orders placed on weekends or public holidays are prepared the next business day.

Delivery times

Within Morocco, your order arrives in 48 hours maximum after it ships. International delivery times vary by country and are shown at checkout.

Tracking your package

As soon as your order ships, we email you a tracking link. You can also follow it from your account or on our Track Your Order page.

Cash on delivery

Cash on delivery is available for all orders delivered in Morocco. Please have the exact amount ready for the courier.

Damaged or missing items

Please check your package when it arrives. If anything is damaged or missing, contact us within 48 hours with your order number and a photo, and we'll make it right.

Wrong or incomplete address

Double-check your address and phone number at checkout. If a package is returned to us because of an incorrect address, we'll contact you to arrange a new delivery.