Returns & refunds

Refund policy

Not happy with your kit? Here's how returns, exchanges and refunds work, in plain words.

  • 30-day returns On unused kits in original packaging
  • Damaged? We replace it Tell us within 48 hours
  • Full refund To your original payment method
  • Reply within 24h A real person helps you

How to return a kit

Four simple steps, and we keep you updated along the way.

  1. Contact us

    Send your order number and the reason for your return within 30 days of delivery.

  2. Get approval

    We reply within 24 hours with your return instructions.

  3. Send it back

    Pack the kit in its original packaging and ship it to the address we give you.

  4. Get your refund

    Once we receive and check your kit, we send your refund and let you know.

What can be returned

We accept

  • Unused kits in their original packaging
  • Damaged or defective items
  • Wrong item received

We can't accept

  • Kits that have been opened or painted on
  • Returns requested after 30 days
  • Items without their original packaging

The details

Return window

You have 30 days after receiving your order to request a return. After 30 days, we can't offer a refund or exchange.

Condition of items

To be eligible, your kit must be unused, in the same condition you received it, and in its original packaging. Canvases that have been painted on and opened paint pots can't be returned.

Damaged, defective or wrong items

Please check your package when it arrives. If something is damaged, missing or not what you ordered, contact us within 48 hours with your order number and a photo. We'll send a replacement or refund you, at no cost.

Return shipping

If the return is due to our mistake (damaged, defective or wrong item), we cover the return shipping. For other returns, return shipping is paid by the customer.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are sent to your original payment method. For cash on delivery orders, we refund by bank transfer.

Exchanges

Want a different design or size? The fastest way is to return your unused kit and place a new order. Contact us and we'll help you choose.